We build pieces that move with you, that speak your style without saying
a word. When you’re in sync with what you wear, you ride sharper.
Freer. Stronger.
CONFIGURATOR
LET'S TALK
How do I customize my jacket?
You can customize your jacket in the configurator page at our website https://www.vitaequestrian.com/configurator
What options are available for customizing the jacket?
You can customize the color of the sleeves, pockets, chest, back and the collar of your jacket to make it unique.
What materials are used to make the jacket?
Our jackets are made of a premium fabric, you can check the composition and care instructions on the configurator page.
What sizes are available?
We offer a wide range of sizes. Feminine sizes from size 36 until 46 and Masculine sizes from 44 to 56 and Kids sizes from 8 y.o. to 14 y.o.. For more information on the sizes and size guide consult the size table on our configurator. If you need different sizing, feel free to contact us.
How long does it take to receive my jacket?
After confirming your order, we will get in touch with you to clarify the production and delivery timeline.
Can I return or exchange my jacket?
According to European Law, customizable items are not returnable or exchangeable. If you have any doubts about your size and fitting please contact us.
What is the cost of the jacket?
You can check the price of your jacket in the configurator page. The price range will be determined by your need of personalization.
Can I add my own logo or design to the jacket?
Of course! At the end of your configuration you will have an option to add personalized logo or design to the jacket. After ordering we will get in touch with you to satisfy your request.
How do I care for my jacket?
VITA’s jackets are built to last! You will receive care instructions with your order and you can also can check the care instructions on the configurator page.
Can I track my order?
As soon as it ships, we will send you tracking information.
What payment methods do you accept?
You can pay using Credit/ Debit card (we accept Visa and Mastercard), Apple Pay and Google Pay.
Do you offer any discounts or promotions?
Any discounts or promotions will be advertised in our social media. Keep an eye.
Do you offer international shipping?
Yes, as of now we ship all across Europe and are determined to reach worldwide shipping.
What is your customer service policy?
We aim for our customer service policy to be as customizable as our jackets! Clear communication, prompt response times, personalized service, transparency, problem resolution and continuous improvement are our guidelines to serve you as well as possible.
How do I contact customer support if I have questions or issues with my order?
You can contact us by e-mail at: vita@vitaequestrian.com or by Whatsapp at: +351 912 295 590. We will try to answer you within the next business day.